Service Terms

1. Educational guidance and scope

Gubuan Educational Services, LLC (“Gubuan,” “we,” or “us”) provides educational and parenting guidance, post-high-school planning, family sessions, institutional consulting, and leadership professional development. Support is based on the information you provide and the scope agreed for the service.

Our services are educational guidance. They do not provide legal, medical, mental-health, financial, or other licensed professional advice, therapy, representation, or emergency response. Using the service does not create an attorney-client, therapist-client, or school representative relationship.

2. The $10 Quick Question

The Quick Question service is a one-time $10 purchase for one focused educational or parenting question and one personalized email response from Honey Gubuan. After payment, submit your focused question through the website using the same email address you paid with. Describe your question generally and do not include confidential or sensitive personal information.

The service does not include multiple unrelated questions, extensive research, reviewing records or documents, writing an application or essay, ongoing follow-up, or a call. If your request needs a longer session or a different service, we will explain the options rather than add charges without your agreement.

Ask Honey written services (Quick Question, More Guidance / Plus, and Deep Dive) provide personal answers within 24 hours, or sooner, after a completed payment and a usable, completed question are received. If more information is needed to understand the question, we will contact you. You may submit at any time; submission does not mean a live conversation is available immediately.

3. Payment and confirmation

Checkout is handled through Stripe. Review the product description and the final amount before completing payment. A paid purchase is confirmed by the payment provider’s successful payment record, not by clicking a website button. Use an email address you can access; it will be used for the receipt and the response.

General inquiries are free and do not book or purchase a service. More Guidance / Plus is $25 for one personalized written response; Deep Dive is $49 for a more detailed written response; Let’s Talk is $89 for one 30-minute call; Family Consultation is $175 for one 60-minute session. After payment, submit your written question through the website, or submit your appointment preferences using the same email address you paid with. Appointments are confirmed by email, subject to availability, most evenings and weekends in Pacific Time. Payment alone does not reserve a time. Larger engagements require separately agreed fees and scope. The Quick Question purchase is not a recurring subscription.

4. Refunds and questions we cannot answer

If we cannot appropriately answer your question within this service’s scope, we will offer a refund or, if you prefer, a credit toward agreed support. We will not require you to purchase a more expensive service to receive the refund.

Once a personalized response has been prepared or delivered, the fee is generally non-refundable to the extent permitted by law. If you want to cancel before work begins, have a duplicate charge, or did not receive the purchased service, email us so we can review the request. These terms do not limit any refund or consumer rights that cannot be waived by law.

5. Who may purchase

The purchaser must be at least 18 years old and authorized to use the payment method. A parent or legal guardian may purchase guidance relating to their student. Students under 18 should have a parent or legal guardian make the purchase. Please share only information you have permission to share.

6. Your information and privacy

Use accurate contact information and give enough general context to understand your question. Do not submit student records, Social Security numbers, health information, confidential case details, full names of students or other people, or private documents through these forms or checkout. We may decline requests that require a confidential record review or a different professional service.

The Privacy Notice describes how inquiry, payment, and service information is handled. Email and payment platforms have their own privacy and security practices. We cannot promise absolute confidentiality for electronic communications.

7. Independent support and outcomes

Honey provides these services in an independent private capacity. Gubuan does not speak for a school, school district, college, admissions office, or government agency. Guidance does not guarantee admission, financial aid, grades, a school decision, or a particular family or professional outcome.

You remain responsible for decisions and for checking official requirements and deadlines with the relevant institution. Information and requirements can change.

8. Urgent matters and respectful use

This service is not designed for immediate safety concerns, crises, time-critical reporting, or emergencies. Use appropriate immediate school, professional, or emergency support for those situations. Please communicate respectfully; abusive, unlawful, or threatening requests may be declined.

9. Agreement and updates

Before a paid purchase, read these terms and the Privacy Notice. The checkout agreement applies to the version presented when you purchase. Any future changes to pricing or scope apply to future purchases; existing agreed services are not changed without agreement.

10. Contact

For questions about services, a payment, a cancellation, or these terms, contact Gubuan Educational Services, LLC at hdgubuanrosal@gmail.com.